The effect of training on the promotion of emotional intelligence and its indirect role in reducing job stress in the emergency department
Abstract
Objective: The present study aimed at evaluating the role of training in improving emotional intelligence (EI) skills and assessing its indirect effect on reducing job stress in emergency medicine residents (EMRs). Methods: In the present study, 20 EMRs were trained for EI skills while 22 EMRs received no training. Then, all participants’ EI level and job stress were assessed and compared before and after the intervention using the Bar-On Emotional Quotient Inventory(EQ-I) and the Osipow job stress questionnaire, respectively. Results: The results of the present study revealed that the EI level in the training group with a mean score of 338.27 ± 27.57 was significantly higher than the control group with a mean score of 320.50 ± 28.50 after training intervention (P = 0.043). In addition, job stress in the training group with a mean score of 170.82 ± 16.11 was significantly lower than the control group with a mean score of 183.30 ± 22.21 (P=0.045). Moreover, in the training group, the relationship between EI and job stress was inverse and significant (r = -0.746, P<0.001), but in the control group it was non-significant (r = 0.017, P=0.938). Conclusion: According to the results of the present study, training for EI skills can play a significant role in improving EI and reducing stress in EMRs.
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2. Ciarrochi JV, Chan AY, Caputi P. A critical evaluation of the emotional intelligence construct. Pers Individ Dif. 2000;28(3):539-61.
3. Mayer JD, Salovey P, Caruso DR. TARGET ARTICLES:" Emotional Intelligence: Theory, Findings, and Implications". Psychol Inq. 2004;15(3):197-215.
4. Law KS, Wong C-S, Song LJ. The construct and criterion validity of emotional intelligence and its potential utility for management studies. J Appl Psychol. 2004;89(3):483-96.
5. Kahn J. Can Emotional Intelligence Be Taught? The New York Times Magazine. 2013.
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11. Bellini LM, Shea JA. Mood change and empathy decline persist during three years of internal medicine training. Acad Med. 2005;80(2):164-7.
12. Vakola M, Tsaousis I, Nikolaou I. The role of emotional intelligence and personality variables on attitudes toward organisational change. J Manag Psychol. 2004;19(2):88-110.
13. Krasner MS, Epstein RM, Beckman H, Suchman AL, Chapman B, Mooney CJ, et al. Association of an educational program in mindful communication with burnout, empathy, and attitudes among primary care physicians. JAMA. 2009;302(12):1284-93.
14. Stoller JK, Taylor CA, Farver CF. Emotional intelligence competencies provide a developmental curriculum for medical training. Med Teach. 2013;35(3):243-7.
15. Neumann M, Edelhäuser F, Tauschel D, Fischer MR, Wirtz M, Woopen C, et al. Empathy decline and its reasons: a systematic review of studies with medical students and residents. Acad Med. 2011;86(8):996-1009.
16. IsHak WW, Lederer S, Mandili C, Nikravesh R, Seligman L, Vasa M, et al. Burnout during residency training: a literature review. J Grad Med Educ. 2009;1(2):236-42.
17. Rashid A, Bajwa RS, Batool I. Effect of Emotional Intelligence on Job Stress, Job Satisfaction and Organizational Commitment among Bank Employees. Pak J Soc Sci. 2016;36(1):141-9.
18. Satterfield J, Swenson S, Rabow M. Emotional intelligence in internal medicine residents: Educational implications for clinical performance and burnout. Ann Behav Sci Med Educ. 2009;14(2):65-8.
19. Satterfield JM, Hughes E. Emotion skills training for medical students: a systematic review. Med Educ. 2007;41(10):935-41.
20. Nelis D, Quoidbach J, Mikolajczak M, Hansenne M. Increasing emotional intelligence:(How) is it possible? Pers Individ Dif. 2009;47(1):36-41.
21. Bar-On RE, Parker JD. The handbook of emotional intelligence: theory, development, assessment, and application at home, school, and in the workplace: Jossey-Bass; 2000.
22. Vahidi Sabzevar A, Robat Sarpoosh H, Esmaeili F, Khojeh A. The effect of emotional intelligence training on employed nurses. J Nurs Midwifery Sci. 2016;3(3):46-53.
23. Osipow SH, Spokane AR. Occupational stress inventory-revised. Odessa, FL: Psychological. 1998:1-15.
24. Sharifian SA, Aminian O, Kiyani M, Barouni SH, Amiri F. The evaluation of the degree of occupational stress and factors influencing it in forensic physicians working in legal medicine organization in Tehran-autumn of 2005. Sci J Forensic Med. 2006:12(3);144-50.
25. Bahrami A, Akbari H, Mousavi GA, Hannani M, Ramezani Y. Job stress among the nursing staff of Kashan hospitals. Feyz J Kashan Uni Med Sci. 2012;16(1):366-73.
6. Erkayiran O, Demirkiran F. The Impact of Improving Emotional Intelligence Skills Training on Nursing Students' Interpersonal Relationship Styles: A Quasi-experimental Study. Int J Caring Sci. 2018;11(3):1901-12.
27. Fletcher I, Leadbetter P, Curran A, O'Sullivan H. A pilot study assessing emotional intelligence training and communication skills with 3rd year medical students. Patient Educ Couns. 2009;76(3):376-9.
28. Azizkhani R, Heydari F, Sadeghi A, Ahmadi O, Meibody AA. Professional quality of life and emotional well-being among healthcare workers during the COVID-19 pandemic in Iran. Front Emerg Med. 2022;6(1):e2.
29. Khaniyan M, Foroughan M, Hosseini MA, Biglarian A. Emotional intelligence and occupational stress among rehabilitation staffs working in Tehran's training hospitals. Iran Rehabil J. 2013;11(17):68-74.
30. Yamani NI, Shahabi MA, Haghani FA. The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences. J Adv Med Educ Prof. 2014;2(1):20-6.
2. Ciarrochi JV, Chan AY, Caputi P. A critical evaluation of the emotional intelligence construct. Pers Individ Dif. 2000;28(3):539-61.
3. Mayer JD, Salovey P, Caruso DR. TARGET ARTICLES:" Emotional Intelligence: Theory, Findings, and Implications". Psychol Inq. 2004;15(3):197-215.
4. Law KS, Wong C-S, Song LJ. The construct and criterion validity of emotional intelligence and its potential utility for management studies. J Appl Psychol. 2004;89(3):483-96.
5. Kahn J. Can Emotional Intelligence Be Taught? The New York Times Magazine. 2013.
6. Rakhshani T, Motlagh Z, Beigi V, Rahimkhanli M, Rashki M. The relationship between emotional intelligence and job stress among nurses in Shiraz, Iran. Malays J Med Sci. 2018;25(6):100-9.
7. Chhabra B, Mohanty R. Effect of emotional intelligence on work stress–a study of Indian managers. Int J Indian Cult Bus Manag. 2013;6(3):300-13.
8. Min J. The relationships between emotional intelligence, job stress, and quality of life among tour guides. Asia Pac J Tour Res. 2014;19(10):1170-90.
9. Garrosa E, Moreno-Jimenez B, Liang Y, Gonzalez JL. The relationship between socio-demographic variables, job stressors, burnout, and hardy personality in nurses: An exploratory study. Int J Nurs Stud. 2008;45(3):418-27.
10. Sofianopoulos S, Williams B, Archer F, Thompson B. The exploration of physical fatigue, sleep and depression in paramedics: a pilot study. Australas J Paramedicine. 2011;9(1): Available from: https://ajp.paramedics.org/index.php/ajp/article/view/37.
11. Bellini LM, Shea JA. Mood change and empathy decline persist during three years of internal medicine training. Acad Med. 2005;80(2):164-7.
12. Vakola M, Tsaousis I, Nikolaou I. The role of emotional intelligence and personality variables on attitudes toward organisational change. J Manag Psychol. 2004;19(2):88-110.
13. Krasner MS, Epstein RM, Beckman H, Suchman AL, Chapman B, Mooney CJ, et al. Association of an educational program in mindful communication with burnout, empathy, and attitudes among primary care physicians. JAMA. 2009;302(12):1284-93.
14. Stoller JK, Taylor CA, Farver CF. Emotional intelligence competencies provide a developmental curriculum for medical training. Med Teach. 2013;35(3):243-7.
15. Neumann M, Edelhäuser F, Tauschel D, Fischer MR, Wirtz M, Woopen C, et al. Empathy decline and its reasons: a systematic review of studies with medical students and residents. Acad Med. 2011;86(8):996-1009.
16. IsHak WW, Lederer S, Mandili C, Nikravesh R, Seligman L, Vasa M, et al. Burnout during residency training: a literature review. J Grad Med Educ. 2009;1(2):236-42.
17. Rashid A, Bajwa RS, Batool I. Effect of Emotional Intelligence on Job Stress, Job Satisfaction and Organizational Commitment among Bank Employees. Pak J Soc Sci. 2016;36(1):141-9.
18. Satterfield J, Swenson S, Rabow M. Emotional intelligence in internal medicine residents: Educational implications for clinical performance and burnout. Ann Behav Sci Med Educ. 2009;14(2):65-8.
19. Satterfield JM, Hughes E. Emotion skills training for medical students: a systematic review. Med Educ. 2007;41(10):935-41.
20. Nelis D, Quoidbach J, Mikolajczak M, Hansenne M. Increasing emotional intelligence:(How) is it possible? Pers Individ Dif. 2009;47(1):36-41.
21. Bar-On RE, Parker JD. The handbook of emotional intelligence: theory, development, assessment, and application at home, school, and in the workplace: Jossey-Bass; 2000.
22. Vahidi Sabzevar A, Robat Sarpoosh H, Esmaeili F, Khojeh A. The effect of emotional intelligence training on employed nurses. J Nurs Midwifery Sci. 2016;3(3):46-53.
23. Osipow SH, Spokane AR. Occupational stress inventory-revised. Odessa, FL: Psychological. 1998:1-15.
24. Sharifian SA, Aminian O, Kiyani M, Barouni SH, Amiri F. The evaluation of the degree of occupational stress and factors influencing it in forensic physicians working in legal medicine organization in Tehran-autumn of 2005. Sci J Forensic Med. 2006:12(3);144-50.
25. Bahrami A, Akbari H, Mousavi GA, Hannani M, Ramezani Y. Job stress among the nursing staff of Kashan hospitals. Feyz J Kashan Uni Med Sci. 2012;16(1):366-73.
6. Erkayiran O, Demirkiran F. The Impact of Improving Emotional Intelligence Skills Training on Nursing Students' Interpersonal Relationship Styles: A Quasi-experimental Study. Int J Caring Sci. 2018;11(3):1901-12.
27. Fletcher I, Leadbetter P, Curran A, O'Sullivan H. A pilot study assessing emotional intelligence training and communication skills with 3rd year medical students. Patient Educ Couns. 2009;76(3):376-9.
28. Azizkhani R, Heydari F, Sadeghi A, Ahmadi O, Meibody AA. Professional quality of life and emotional well-being among healthcare workers during the COVID-19 pandemic in Iran. Front Emerg Med. 2022;6(1):e2.
29. Khaniyan M, Foroughan M, Hosseini MA, Biglarian A. Emotional intelligence and occupational stress among rehabilitation staffs working in Tehran's training hospitals. Iran Rehabil J. 2013;11(17):68-74.
30. Yamani NI, Shahabi MA, Haghani FA. The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences. J Adv Med Educ Prof. 2014;2(1):20-6.
| Files | ||
| Issue | Vol 6 No 2 (2022): Spring (April) | |
| Section | Original article | |
| DOI | 10.18502/fem.v6i2.8713 | |
| Keywords | ||
| Education Emergency Medicine Emotional Intelligence Occupational Stress | ||
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
How to Cite
1.
Azizkhani R, Maghami-Mehr A, Nasr Isfahani M. The effect of training on the promotion of emotional intelligence and its indirect role in reducing job stress in the emergency department. Front Emerg Med. 2021;6(2):e18.
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